Despite the fact that the impacts of the COVID-19 pandemic on the tourism marketplace have been harsh, there remained a terrific prospect for Siri Village Chiang Mai to start out a lodge company for the 1st time.
Ms. Sirinphat Patchotikun (Khun Mai), the operator of Siri Village Chiang Mai Hotel, spoke about the heritage of the lodge.
“Originally, I was in the small business of acquiring and promoting land in Chiang Mai. In 2019, we acquired an old dwelling of Chao Phraya that is above 100 several years old and created it into a coffee shop and picture gallery,” he stated.
“Because it is located in the coronary heart of the city and surrounded by quite a few lodging and guesthouses, the cafe was well-liked amongst foreigners. Later on on, the landowner guiding the espresso shop wished to promote so we had the possibility to get additional land and shut the shop in February 2019 to convert the position into a hotel.”
Two yrs later on Siri Village Chiang Mai Hotel was opened, in August 2022, with the name Siri from ‘Siri Mongkhon’ which suggests excellent grace. Completely suited for a location that is surrounded by temples.
“From the working experience of managing a coffee shop we had an knowledge of the expectations and wants of foreigners,” explained Khun Mai.
“Travellers are keen to shell out income to have a excellent experience and services. Hence, we want to create a hotel that emphasises peace and serves the ideal provider like property. With only 25 rooms, concentrating on significant regions, superior ceilings and impeccable cleanliness to satisfy the desires of global vacationers.”
Attaining obtain to worldwide travellers with SiteMinder
Just after stepping into the lodge small business, Siri Village Chiang Mai, Khun Mai was on the lookout for a answer to help with on the net income marketing and advertising. It was prompt by hoteliers in Chiang Mai that SiteMinder was a critical participant in generating bookings.
“SiteMinder’s system simplifies on-line revenue for our organization,” she reported. “We can command price ranges, room availability and evaluate internet earnings in 1 place in a quite quick time.”
“Additionally, in phrases of advertising, SiteMinder is serving to our new lodges develop into a lot more visible and very well-identified on-line. Pre-COVID we relied on shoppers from wander-ins and phrase of mouth, which is mainly Chinese visitors. We are now seeing a lot more and far more bookings from consumers from nations such as Europe and The us.”
“At current, we are also looking at more bookings from Loy Krathong,” Khun Mai continued. “90% of our Christmas and New Yr bookings have arrive by means of the method. It allows us see that clients are commencing to e-book in progress for 1-2 months for a longer period.”
Simplify confined employee everyday lifetime with SiteMinder System.
Getting a modest hotel but concentrating on 4-5 star provider, Khun Mai focuses on the training and development of constrained workers likely.
“Our personnel are producing along the way with the shoppers. Pretty much everybody right here has no hotel expertise and expertise in using new systems or methods,” she defined. “Some people today employed to get the job done in motels but always labored manually. So I’m utilized to filling out info or getting notes on paper.”
Introducing the SiteMinder system is a new finding out curve for the full team.
“Because our lodge does not have a profits or advertising and marketing department that goes to endorse or outside the house of tourism gatherings. Most of our workers are accountable for welcoming and delivering the ideal on-site support.”
“Adopting engineering like SiteMinder will save time in running product sales tasks and minimizes the use of paperwork and we can retailer data on the internet. This presents staff more time to focus on services get the job done. ”
Thank you Khun Mai and maintain up the excellent do the job at Siri Village Chiang Mai!